Shipping Policy

Last Updated: September 2026

At Rexvlin, we are committed to providing a smooth and reliable delivery experience for our customers.

This Shipping Policy explains our order processing procedures, delivery timeframes, tracking information, and important shipping terms.

Please review the following information before completing your purchase.

Order Processing & Delivery Time

Processing Time

After payment confirmation, orders are typically prepared and shipped within:

1–3 business days

During weekends, public holidays, or periods of high order volume, processing times may require additional time.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Shipping Time

After dispatch, standard international delivery generally takes:

10–20 business days

Delivery times may vary depending on:

  • Destination country
  • Customs processing
  • Local carrier operations
  • Weather conditions
  • Seasonal shipping volume

Shipping estimates are provided as a reference and are not guaranteed delivery dates.

Shipping Rates & Availability

Shipping Fees

Shipping costs are calculated during checkout based on:

  • Delivery location
  • Package size and weight
  • Available shipping methods

The final shipping fee will be displayed before payment confirmation.

International Shipping

Rexvlin provides international shipping services to customers in different regions.

Orders may be fulfilled through different warehouses or trusted logistics partners depending on:

  • Product availability
  • Delivery destination
  • Shipping efficiency

Tracking Information

Tracking Your Package

Once your order has been dispatched, a shipping confirmation email with your tracking number will be sent to your registered email address.

You may use the tracking information provided to monitor your package progress.

Tracking Updates

Please allow:

24–72 hours

for tracking information to become active after shipment.

During international transportation, tracking updates may temporarily pause while packages move between sorting centers or logistics facilities.

This is a normal part of the shipping process.

Shipping Delays

Tracking Status Not Updating

Temporary delays in tracking updates may occur during international transit.

If your tracking information has shown activity recently, your package is generally still progressing through the delivery network.

When to Contact Support

If your tracking information has not updated for an extended period, please contact our customer support team:

service@rexvlin.com

Please include:

  • Order Number
  • Purchase email address
  • Tracking number

Our team will assist with checking the shipment status.

External Delays

Delivery delays may occur due to circumstances outside our control, including:

  • Customs inspections
  • Severe weather
  • Transportation interruptions
  • Carrier delays
  • High shipping volumes

We appreciate your understanding in these situations.

Multiple Packages & Order Changes

Split Shipments

For orders containing multiple kitchen products, items may occasionally be shipped separately depending on inventory availability and fulfillment arrangements.

Each shipment will have its own tracking information when available.

Requesting Order Changes

If you need to update your order information, please contact us as soon as possible after placing your order.

Please provide:

  • Order Number
  • Email address used during checkout
  • Requested changes

We will try our best to assist before the order enters the fulfillment process.

Once the order has been shipped, changes may no longer be possible.

Delivery Issues

Failed Delivery Attempts

If delivery cannot be completed, the carrier may leave a delivery notice or update the tracking information with further instructions.

Customers should follow the carrier's instructions to arrange redelivery or collection when necessary.

Packages Lost During Transit

If the carrier officially confirms that a package has been lost during transportation, Rexvlin will review the situation and provide appropriate assistance.

Delivered but Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please:

  • Check with household members
  • Check your delivery area
  • Contact your local carrier

Please contact us if further assistance is required.

Important Shipping Information

Delivery Estimates

All delivery timeframes are estimates only.

Actual delivery times may vary due to customs procedures, logistics conditions, and other external factors.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees required by local authorities.

These charges are the responsibility of the customer unless otherwise stated.

Shipping Information Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Please ensure your:

  • Name
  • Address
  • Postal code
  • Contact information

are correct before submitting your order.

Rexvlin is not responsible for delays caused by incorrect or incomplete shipping details.

Need Assistance?

If you have any questions regarding shipping, delivery status, or your order, please contact our customer support team.

Customer Service Email:
service@rexvlin.com

Customer Service Phone:
+1 3154967537

For faster assistance, please include:

  • Order Number
  • Checkout email address
  • Description of your request

Contact Information

Brand Name:
Rexvlin

Company:
Shenzhen Yuntu Zhi Shang Technology Co., Ltd.

Registered Address:

Room 1711, Yishang Creative Technology Building
No. 22 Jia'an South Road, Haibin Community, Xin'an Subdistrict
Bao'an District, Shenzhen
Guangdong Province, China

Thank you for choosing Rexvlin.

We are dedicated to providing reliable kitchen products, secure shopping, and professional customer support throughout your shopping journey.