Return Policy
Refund Policy
Last Updated: September 2026
At Rexvlin, customer satisfaction is important to us. We are committed to providing reliable kitchen products and professional customer support.
Please review this Refund Policy carefully before placing your order. If you experience any issue with your purchase, our support team will review your request and provide assistance according to the conditions outlined below.
For any refund or order-related inquiries, please contact:
service@rexvlin.com
Please include:
- Order Number
- Email address used during checkout
- Details of your request
This will help us process your inquiry more efficiently.
Frequently Asked Questions
Q: What is your return policy?
A:
We accept return or refund requests for eligible situations, including:
- Products damaged during delivery
- Products with verified quality issues
- Incorrect products received due to fulfillment errors
Returns caused by personal preference, incorrect selection, or change of mind may not always be eligible.
All return requests must be submitted within 30 days after delivery and require prior approval from our customer support team.
Q: What should I do if I receive a damaged, defective, or incorrect product?
A:
We are sorry if there is any issue with your order. Please contact our support team as soon as possible so we can assist you.
Please follow these steps:
1. Contact Us Within 7 Days
Please inspect your order after delivery and contact us within 7 days if you discover:
- Product damage
- Missing parts
- Incorrect items
- Manufacturing defects
2. Provide Order Information
Please email:
service@rexvlin.com
Include:
- Order Number
- Purchase email address
- Description of the issue
- Clear photos or videos showing the problem
- Photos of the package or shipping label if applicable
3. Claim Review
After receiving your request, our team will review the information provided.
Depending on the situation, we may offer:
- Replacement product
- Partial refund
- Full refund
Q: Do you offer exchanges for different products, colors, or variations?
A:
We currently do not provide standard exchanges for personal preference changes, including different colors, styles, or product choices.
Replacement items are only available for approved cases involving damaged, defective, or incorrectly shipped products.
Q: Can I return an item without contacting support first?
A:
No.
Please do not send products back before receiving confirmation from our customer support team.
Unauthorized returns may not be accepted due to warehouse and processing procedures.
If a return is approved, our support team will provide the necessary return instructions.
Q: How long does a refund take?
A:
Once your refund request has been approved, the refund will be issued to the original payment method.
Refund processing usually takes:
5–10 business days
The actual time for funds to appear may vary depending on your payment provider or bank.
Q: What happens if my refund has not arrived?
A:
If you have not received your refund within the expected timeframe:
- Check your payment account again.
- Contact your bank or payment provider.
- Contact our support team for further assistance.
Q: How can I contact customer support?
A:
Our customer support team is available to assist with questions regarding orders, products, shipping, and refunds.
Email:
service@rexvlin.com
Phone:
+1 3154967537
For faster assistance, please include:
- Order Number
- Checkout email address
- Detailed description of your request
Contact Information
Brand Name:
Rexvlin
Company:
Shenzhen Yuntu Zhi Shang Technology Co., Ltd.
Customer Service Email:
service@rexvlin.com
Customer Service Phone:
+1 3154967537
Registered Address:
Room 1711, Yishang Creative Technology Building
No. 22 Jia'an South Road, Haibin Community, Xin'an Subdistrict
Bao'an District, Shenzhen
Guangdong Province, China
Thank you for choosing Rexvlin.
We appreciate your trust and are committed to providing quality kitchen products together with responsive customer support.