Shipping & Delivery

At Keltve, we strive to process and ship your order as efficiently and safely as possible. Please review the following Shipping Policy for information about order processing, delivery, tracking, customs, and potential shipping delays.

1. Shipping Policy

We offer shipping to customers in various countries and regions worldwide, subject to product availability and applicable shipping restrictions.

We work with shipping and delivery providers to help ensure that orders are processed and delivered as efficiently as possible.

Please note that delivery times are estimates and may vary depending on the destination, shipping method, customs processing, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.

2. Shipping Methods & Costs

Available shipping methods and shipping costs will be displayed during checkout based on your shipping destination and the options available for your order.

Typical delivery options may include:

  • Standard Shipping: Estimated delivery within 7–14 business days, depending on the destination.
  • International Shipping: Delivery times may vary depending on the destination, local customs procedures, carrier operations, and other factors.

The available shipping methods, estimated delivery times, and applicable shipping charges will be shown at checkout before you complete your purchase.

Delivery estimates are not guaranteed and do not include order processing time unless otherwise stated.

3. Order Processing Time

  • Orders are generally processed within 1–3 business days after the order is successfully placed.
  • Orders placed on weekends or public holidays will generally begin processing on the next business day.
  • During periods of high order volume, holidays, promotional events, or other circumstances, processing may take additional time.
  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please ensure that your shipping information is accurate and complete when placing your order.

4. Order Tracking

Once your order has been shipped, we will provide tracking information when available.

You can use the tracking number provided in your shipping confirmation email to monitor the status and progress of your shipment.

If you have not received tracking information or have questions regarding your shipment, please contact us at:

Email: service@keltve.com

Please note that tracking information may take some time to become available or update after an order has been shipped.

5. Shipping Destinations

We offer shipping to many countries and regions worldwide, subject to product availability, carrier coverage, and applicable shipping restrictions.

Available destinations may include, but are not limited to:

  • United States
  • Canada
  • Australia
  • United Kingdom
  • New Zealand
  • Other eligible international destinations

Shipping availability is determined at checkout based on the destination and the specific products included in your order.

If shipping is not available to your country or region, please contact us at service@keltve.com to inquire about available options.

6. Customs and Import Duties

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the laws and regulations of the destination country or region.

Unless otherwise stated at checkout or on the relevant product page:

  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
  • These charges are generally not included in the product price or shipping cost.
  • Customs processing may affect the estimated delivery time.

Keltve does not control the customs policies or procedures of individual countries and cannot guarantee that an international shipment will not be subject to additional charges or delays.

7. Missing, Lost, or Damaged Items

If your order appears to be lost, arrives damaged, or you receive an incomplete shipment, please contact us as soon as possible.

For damaged, incorrect, or missing items, please contact us within 7 days of delivery or, where applicable, within 7 days after the expected delivery date.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged item and packaging, if applicable

We may work with the applicable carrier or shipping provider to investigate the issue and determine an appropriate resolution.

Depending on the circumstances and the outcome of the investigation, an eligible issue may be resolved through a replacement, refund, or another appropriate solution.

Please keep the original packaging and shipping materials when possible, as they may be required for an investigation or carrier claim.

8. Shipping Delays

Although we make reasonable efforts to process and ship orders promptly, delivery delays may occasionally occur due to circumstances beyond our reasonable control.

These circumstances may include:

  • Severe weather
  • Public holidays
  • Carrier delays
  • Customs clearance
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • High shipping volumes
  • Other unforeseen circumstances

If a significant delay affects your order, please contact us at service@keltve.com. We will make reasonable efforts to assist you and provide available shipping information.

Please note that estimated delivery dates are not guaranteed.

9. Contact Information

If you have any questions about shipping, delivery, tracking, or your order, please contact our customer service team:

Email: service@keltve.com

Phone: +1 205-350-6188

Customer Service Hours: 24 hours a day, 7 days a week

We are happy to assist you with shipping questions and other order-related concerns.

Thank you for shopping with Keltve.